Discovered a client’s emails were piling up in spam
The email with my name is a secondary account., My main email account is the first Gmail account I created under a pseudonym back in high school. I have all my Gmail accounts forward to this main one.
Because of this set up, any spam emails in my secondary accounts don’t get forwarded. This is good for the most part. But something bad happened. One of my client’s emails started getting sent there for some reason.
This client reached out a few times wondering what was wrong.
I just happened to check my secondary account and saw there were emails in the spam folder. My heart sank. I hadn’t heard from this client in a month, and this was the reason why.
I apologized and explained the situation. I took steps to make sure it wouldn’t happen again, by reporting it not spam, and adding the client’s email to contacts.
This kind of thing usually doesn’t happen. But I’ve learned a lesson. I’ve added another item to my weekly review for inbox zero: check secondary account spam folders.